At Shetkari Mall, we are committed to delivering fresh, high-quality farm produce and grocery items. However, if you are not entirely satisfied with your purchase, we are here to help with a fair cancellation and refund process.
1. Order Cancellation Policy
- Customer Cancellation: You can cancel your order directly via the Shetkari Mall app or by calling customer support before the order status transitions to "Out for Delivery".
- Post-Dispatch Cancellation: Once the delivery agent has dispatched fresh produce items, cancellations cannot be processed due to the perishable nature of agricultural goods.
- Merchant Cancellation: Shetkari Mall reserves the right to cancel orders in case of product unavailability, price errors, or unreachable delivery locations. Any online payment made for a merchant-cancelled order will be refunded in full.
2. Replacement & Quality Issue Claims
Because we deal in fresh perishables (vegetables, fruits, dairy) and staple foods (grains, pulses, spices), please inspect your items upon delivery:
- If you receive spoiled, damaged, or incorrect items, you must raise a claim within 24 hours of delivery.
- Claims can be submitted via the app support section or by calling +91 98349 72896 along with photo proof of the damaged item.
- Once verified, we will arrange a free replacement in the next available delivery slot or initiate a full/partial refund for the affected item.
3. Refund Process & Timelines
Upon approval of your return/refund request:
Standard Refund Processing Time:
Online refunds will be credited back to your original payment source (Credit/Debit Card, Net Banking, UPI ID, or Wallet) within 5 to 7 working days.
- UPI & Wallet Payments: Usually credited within 24 to 48 hours after refund approval.
- Card & Net Banking Payments: Reflected in your bank statement within 5 to 7 business days depending on your issuing bank.
- Cash on Delivery (COD) Refunds: Refunds for COD orders will be credited to your Shetkari Mall app wallet or transferred via UPI upon providing valid account details.
4. Non-Refundable Scenarios
Refunds or replacements will not be issued in the following circumstances:
- Claims submitted after 24 hours of successful delivery.
- Incorrect delivery address or phone number provided by the customer leading to non-delivery.
- Perishable items damaged due to improper storage after delivery.
5. Contact Support
For refund status tracking or cancellation requests, get in touch with us:
Shetkari Mall Customer Support
Shop No - 19, Gayatri CHS, Plot No.6, Sector 11, Khanda Colony, Panvel, Maharashtra 410206
Phone: +91 98349 72896
Email: info@shetkarimall.com
Support Hours: 8:00 AM – 9:00 PM (Monday to Sunday)