Privacy Policy

At Shetkari Mall, accessible from our website and mobile application, protecting your privacy and personal data is a top priority. This Privacy Policy outlines the types of information we collect, how it is used, and how we keep it secure.

1. Information We Collect

When you register an account, order products, or contact us, we collect information necessary to complete your order:

• Personal Identity Info: Full name, phone number, email address.
• Delivery Info: Street address, landmark, PIN code, and location coordinates (for pinpoint delivery).
• Transaction Records: Order details, billing amounts, payment confirmation IDs (we do NOT store credit/debit card PINs or passwords).
• Device & Usage Data: IP address, device type, app operating system, and crash logs to optimize app performance.

2. How We Use Your Information

We use the collected information exclusively for legitimate business and fulfillment purposes:

• Processing, packing, and dispatching your orders for delivery.
• Sending order confirmation SMS, WhatsApp notifications, and invoice updates.
• Processing cancellations, returns, or refund processing.
• Improving our product inventory and customer service response.
• Preventing fraudulent activity and ensuring legal compliance.

3. Payment Gateway & Third-Party Service Providers

We partner with PCI-DSS compliant payment gateways (such as Razorpay, Cashfree, Paytm) to process payments securely. Your sensitive payment credentials are handled directly by payment providers following bank-grade security protocols. We do not sell, rent, or trade your personal information to third-party advertisers or data brokers.

4. Data Protection & Security

We implement robust administrative, technical, and physical security measures, including HTTPS SSL encryption protocols, to safeguard your personal data against unauthorized access, loss, or alteration.

5. User Rights & Data Deletion

You have the right to inspect, correct, or request the deletion of your account and personal details from our records. You can request account deletion directly through our mobile application settings or by emailing us at info@shetkarimall.com.

6. Cookies & Tracking Technologies

Our website uses basic cookies to remember your preferences, cart contents, and language selections. You can modify your browser settings to disable cookies if preferred.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Shetkari Mall Privacy Team
Shop No - 19, Gayatri CHS, Plot No.6, Sector 11, Khanda Colony, Panvel, Maharashtra 410206
Phone: +91 98349 72896
Email: info@shetkarimall.com